IT trends 2025: is IT suffering from time crunch?
Feeling the pressure when it comes to your IT work? In this report we look at why time is of the essence to solve common IT struggles and how to prepare for the future now.
Time is running out
IT is a tough industry for many reasons: there’s not enough time in the day to troubleshoot user issues, perform the necessary admin tasks, and keep up-to-date with rapidly developing trends in technology. The rise of the IT generalist means deep expertise is hard to find and may soon leave gaps in talent that will be very hard to fill.
23% of Generation Baby Boomer work 50+ hour weeks
Among the IT professionals carrying the heaviest burdens are the Boomer generation and those with 10+ years of experience in IT. These highly capable technical experts and team managers will be retiring soon, and they may leave a field of generalists scrambling to replace them.
85% of IT pros are supporting remote employees
Remote work remains a strong element of what an IT department takes on day-to-day. Troubleshooting remotely, available-anywhere connectivity, and cybersecurity remain top topics for professionals in the field.
60% of IT professionals are feeling some degree of burnout
The IT field is an industry where customer service is top of mind, and keeping employees productive is the ultimate prerogative. But what is being done to support the employees in IT, who are often the target of frustration when technology can’t provide?
How can we slow IT burnout and start driving IT success?
Top 10 stats from the IT Trends 2025: Industry Report
78%
78% of IT pros say work stressors are preventing them from upskilling
The burden of work is at an all-time high
If they could, they’d spend more time securing the network and strategizing with AI, but end-users still depend on them to fight fires.
1 in 2 MSPs noted using more than 10 tools for a single business role
Significant tool sprawl is making tech stacks complex
We know and appreciate the complexity of business IT networks. But a dozen is too many tools for a single job.
44% of respondents said the demands of the job don’t leave time for research
Burden of work prevents advancement in the field
Are your technicians falling behind on the current technology because they spend hours a day triagingtablet end-user requests? That’s close to home for many IT pros.
48%
48% of IT pros are judged primarily by the quality of end-user experience
The end-user’s productivity is still king
About half of IT teams are being held to a high service standard, which is a good thing despite the burden of what it entails for support.
47% of IT pros are asking to be consulted earlier on new tools
Don’t forget to include IT in purchase decisions
Much frustration (and time and money) could be saved by consulting IT about tool implementation. Many survey respondents asked for this explicitly.
84% reported confidence in management
Most IT pros are satisfied with their managers
It looks like IT managers are doing a lot of great work to support their teams—but caution abounds—this number decreased 20% when practitioners were asked about AI specifically.
There’s an elephant in the room, IT…
34% of IT teams report not knowing or not having a strategy in place for AI
The rise of genAI and LLMs have caused a gap in security posture that IT needs to resolve… but how quickly can they keep pace at this rate?
But it’s not all bad news!
70% of IT teams noted an increase in IT budget for 2025.
We’re hoping the increased spend might go toward tools, processes, or even outsourcing to help struggling IT pros stay afloat.
Are IT employees encouraged to experiment with new technology?
Signs point to positive results here, but recall that many IT pros are too burdened by end-user requests to think about researching new tools.
Where are those growing budgets going?
Cloud monitoring, SaaS management, and ITSM are the leaders in areas where IT management are looking to invest.
What’s the leading cause of IT burnout?
Here are the top four reasons IT pros are feeling stressed at work based on our respondent group. Lack of trust or consultation in the procurement process can cause a big headache, but workload is very clearly on the board as well.
