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Annette Hynes

Annette is a former Marketing Content Specialist at Auvik. She learned the ins-and-outs of network management while working in the telco industry and hopes to one day become a Jeopardy! champion.

Check out the best from Annette Hynes

Network Management

Packet Errors, Packet Discards, and Packet Loss: What’s the Difference?

It’s a question the Auvik support team receives often: “What’s the difference between a packet error, a packet discard, and packet loss?” And if you’v
Author: Annette Hynes
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Tech Industry

8 Secret Struggles Today’s MSPs Are Dealing With

While MSPs are willing to share industry trends they’re taking advantage of, they’re not always willing to talk about the ones they’re losing sleep ov
Author: Annette Hynes
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Managed Service Providers (MSPs)

Building Auvik Into Your MSP’s SOP (Video)

Whether you’ve got existing MSP SOPs you’re interested in updating, or you’re looking for some basic steps to build brand-new SOPs around, you’ve come
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See more from Annette Hynes

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Network Management

What does Cloud Computing Mean, Really?

What is cloud computing? If you’ve been asked this question by a client, you know there isn’t an easy answer. Until now.
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Network Management

The Employee Offboarding Checklist for IT Pros

Somebody leaving? Keep your network and data secure! Use this employee offboarding checklist to make sure you disable and disconnect all access.
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Wi-Fi Management

What is Wi-Fi 6, and What Does it Mean for MSPs?

Wi-Fi 6 is taking tech world by storm. But should MSPs buy into the hype? We talked with Lee Badman, a wireless network architect and expert, to find
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Tech Industry

Free Remote Work Software for Teams During COVID-19

By now you’ve likely been flooded with dozens of requests to set up employees up to work remotely. While it sounds like a simple request, it’s often e
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Network Management

A Beginner’s Guide to Power BI & Network Reports

Microsoft Power BI is a business intelligence tool that helps you visualize & analyze data from your network through custom reports & dashboards.
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Tech Industry

3 Key Trends From the 2020 Network Vendor Diversity Report

In the 2020 Network Vendor Diversity report, we analyzed a sample of 30,000 networks, compared the data to previous years & identified 3 key trends.
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Managed Service Providers (MSPs)

Planning for the Post-Pandemic World as an IT Leader

IT will play a critical role in helping companies adapt to work post-pandemic. Prepare yourself by taking these practical planning steps.
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IT Leadership

Use the Triple-A Framework to Optimize Your IT Services

Operationally mature IT teams use the triple-A framework—assess, adapt, automate—to focus their efforts & deliver. Here’s how you can do the same.
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IT Leadership

4 Time Management Strategies to Boost Your IT Team’s Productivity

The IT workload can quickly become overwhelming. The trick is managing your team’s time so the work gets. These 4 time management strategies can help.
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Network Management

10 Computer Networking Books Every Network Manager Should Read

Get a fresh perspective on general networking, network management, network monitoring, security, and more with these 10 computer networking books.
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Cybersecurity

10 Low-Cost or Free Cybersecurity Training Resources

Want to advance your career or make the most of your team’s professional development budget? This list of low-cost or free cybersecurity training reso
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Tech Industry

Candy, Keynotes, and Costumes: IT Nation Connect 2019 Photo Recap

Last week, nine members of the Auvik team flew to Orlando, Florida to take part in the 15th annual IT Nation Connect event. Here are some highlights.
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Cybersecurity

Continuum Navigate East 2019: 4 Cybersecurity Takeaways

With recent MSP-targeted ransomware attacks fresh in the minds of all attendees, cybersecurity took Continuum Navigate East 2019 by storm. What was ev
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Tech Industry

4 Key Takeaways From the 2019 Managing Network Vendor Diversity Report

The managed services industry has experienced a lot of change: tech trends are evolving, new products are being released, and client expectations are
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Network Management

What Is Network Agility and Why Does It Matter?

What does network agility actually mean? We surfed the web and analyzed what (almost) everyone has to say. And now we’ve broken it down into an easy t
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Network Management

Auvik Use Case: Proactively Monitor and Manage Networks

By doing the behind-the-scenes work before something goes wrong, you’ll keep your client networks running smoothly. Know what that means? You own the
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Managed Service Providers (MSPs)

6 Awesome TED Talks Every MSP Needs to See

As the managed services market becomes increasingly competitive, you’re likely looking for ways to boost your MSP’s productivity and efficiency. We su
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IT Leadership

6 Ways to Save Yourself (and Others) From Tech Burnout

Symptoms of burnout start off small, with employees experiencing reduced efficiency and energy, lowered levels of motivation, reduced job satisfaction
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Network Management

Auvik TrafficInsights: How to Solve Network Cases Like a Super Sleuth

With Auvik TrafficInsights, if any traffic flows through a flow-enabled network device, you can see who’s on the network, what they’re doing, and wher
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Tech Industry

17 Tech Support Tickets You’ll Be Happy You Didn’t Receive

We’ve rounded up 17 examples from the r/techsupportgore subreddit that are sure to send a palm to your face and a shiver down your spine.
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Managed Service Providers (MSPs)

Keep Clients Up to Date on the Value You’re Providing

When you use Auvik, you can remind your clients you’re always looking out for them, and keep them up to date on all the work you’re doing. It’s an eas
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Managed Service Providers (MSPs)

Can Firewall as a Service Fuel Your MSP?

Under director Leigh Wood’s watch, Node IT Solutions went from reselling Fortinet firewalls in 2014 to having every client signed up for Node’s firew
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Network Management

Auvik Use Case: Gain Visibility Into the Internet of Things

IoT devices can be added to a network without notice, cause unexpected performance issues, and provide an easy attack vector for cybercriminals. That
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Network Management

Brace Yourself—768K Day Is Coming

All over the internet, there are ominous rumblings that “768K Day” is on its way—and it’s likely going to happen before May is over. Here’s what it me
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Configuration & Troubleshooting

Troubleshoot Network Performance Issues

Network performance issues can take hours and a truck roll to fix—unless you have Auvik. Here’s how Auvik makes quick work of diagnosing network perfo

What’s your shadow IT risk factor?

Find out in this free guide and exercise kit.
cover of shadow IT ebook
You will learn:
  • The impact shadow IT has on an organization
  • How to evaluate tools
  • Tips on security
  • A quiz to help you determine the severity of shadow IT in your org
  • Solutions to solve these problems